Frequently Asked Questions
Everything you need to know about our premium wood fuels and delivery.
What types of wood fuel do you offer?
We specialize in a wide range of high-quality wood fuels, including kiln-dried logs, heat logs, night briquettes, and natural firelighters designed for maximum efficiency.
How should I store my wood fuels?
To maintain optimal burn quality, wood fuels should be stored in a dry, well-ventilated area. Briquettes and heat logs must be kept away from moisture to prevent them from expanding.
What are your delivery options and timeframes?
We offer standard delivery across the UK, typically arriving within 2-4 working days. Express shipping options are also available at checkout for urgent orders.
Are your products sustainably sourced?
Yes, all our wood fuels are sourced from sustainably managed forests. We are committed to providing eco-friendly heating solutions that meet all current environmental regulations.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery in real-time.
What is your return policy for wood fuel products?
We offer a 14-day return period for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to arrange a return or exchange.